International Priority Courier Network


Documents &
Parcels | Excess Baggage | Worldwide courier services

4 Little Portland Street London W1W 7JB

Enquiries: 0207 409 0083

Washington DC
London
Paris
Moscow
UAE
Beijing
Tokyo
Sydney

FREQUENT ASKED QUESTIONS

Prohibited Items: The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result prosecution, heavy fines and imprisonment.

    • Animals (including birds, fish, insects, larvae, pupae etc)
    • Animal products (including but not limited to ivory, fur and garments trimmed with fur)
    • Antiques and art work
    • Bullion
    • Cash (including bank notes and currency)
    • Cash-like negotiable instruments in bearer form (including but not limited to bank notes, currency and vouchers)
    • Complete firearms and firearm parts, ammunition, explosives, weapons
    • Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dryice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulation
    • Designer clothing, apparel, accessories over £250 in value
    • Electronic Items - In total no more than 2 electronic items per package i.e. desktop computers, MP3 players or any other electronic components. The entire package may not contain more than 2 lithium batteries which must be contained within the electronic items. The package must not exceed £1,000 in total value
    • Flowers and plant products
    • Human remains or ashes
    • Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
    • Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition
    • Jewellery over £1,000 in value
    • Laptop Computers - No more than 1 laptop computer per package. The entire package may not contain more than 1 lithium battery which
    • must be contained within the laptop. The package must not exceed £1,000 in total value
    • Loose lithium batteries
    • Legal drugs and pharmaceutical products over £250 in value
    • Medical samples (including but not limited to bodily fluids and tissue samples)
    • Mobile Telephones - No more than 2 mobile telephones together with accessories. The entire package may not contain more than 2 lithium batteries which must be contained within the mobile telephones. The package must not exceed £500 in total value
    • Personal Data - Packages containing unencrypted personal data in electronic format
    • Perishable items that require a temperature controlled environment
    • Pornography
    • Prescription drugs and pharmaceutucal products
    • Tax stickers / banderols
    • Tobacco
    • Watches with an individual value over £1,000

Restricted Items: The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No transit cover or guarantees whatsoever will apply to these items. THESE ITEMS ARE SENT AT YOUR OWN RISK.

    • Food items (Perishable) All areas
    • Furniture (Unless Flatpacked)
    • Glass / Mirrored items / Crystal / Ceramic / Pottery/ Porcelaine/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Concrete - (or any item containing these matierals)
    • Laptops / Monitors / Computers
    • Perishable goods
    • Personal Affects
    • Plants / Seeds / Flowers / Plant derivatives
    • Televisions / Plasma & TFT Screens, Monitors
    • Unaccompanied baggage / Suitcases
    • White Goods -fridges, ovens- (also known as range, stove, cooking plate, or cooktop), Microwaves, dishwasher, Washing Machine etc.)

We will not accept any materials and products that may be dangerous or hazardous to handling staff.

To comply with strict regulations we will not carry any substances classified as dangerous in the latest edition of the IATA publication.

Also prohibited are: Shipments with inherent vice; Shipments which by their nature are likely to soil, impair or damage persons, merchandise or equipment; Goods the carriage of which is prohibited by law in the country of origin, transit or destination; Goods which attract excise duty or which require special facilities, safety precautions or permits.

It is the sender’s responsibility to comply with current government regulations or laws applicable in each country. Not all commodities can be shipped to all countries.

Further information is available on request. Please contact us before placing any order if you are unsure of the classification of your consignment. Failure to declare dangerous goods can lead to prosecution, heavy fines and imprisonment.

  • Surcharges:

    Remote Area Service Surcharge

    We as FEDEX Authorised Shipment Service are committed to providing our customers with the best delivery network, which is why we are continuing to offer coverage to more parts of the world than any other company. However, due to the high degree of inaccessibility of some locations, additional costs are incurred.

    The Remote Area Service charge for all International Priority Services Worldwide is a flat rate of £25.00 per shipment and includes our Import services.

    With 's vast network and infrastructure, it is good to know that less than 2% of our shipments are currently delivered to remote locations.

    Overweight Piece Surcharge

    A flat surcharge of £30.00 applies to shipment pieces with a chargeable weight of 70kg or above. This covers the extra handling required for such shipments, which fall outside our standard operational processes.


    Wrong Address Surcharge

    There will be an additional charges of £15 if you provided us wrong address or re-route your shipment while it is in the transit.

  • Packaging Advice:

    The Do's

    • Boxes should be durable and double-walled. Remember that items will get stacked in transit, therefore your packaging may need to support the weight of other packages.
    • Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
    • Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.
    • Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for fragile items.
    • Make use of cushioning materials, especially to stop your packaging contents from moving.
    • Use strapping or strong tape to seal and secure your box.
    • Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.
    • Seal greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
    • Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.
    • Use "arrow-up" label for non-solid materials.
    • Repack your gifts properly. Many goods sold in attractive packaging will not be suitable for shipping.
    • Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
    • Remember always to pack small items and flyers appropriately.
    • Protect your data discs, audio and video-tapes with soft cushioning material around each item.
    • Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for courier personnel.
    • When shipping items that have sharp edges and points, ensure these are adequately protected. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.
    • Always use cardboard dividers when sending flat, fragile material (such as vinyl records).
    • When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.

    The Do Nots

    • Do not use bags made of fabric or cloth.
    • Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
    • Do not use cellophane tape or rope to seal your shipment.
    • Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.
  • How much would it cost to send documents/parcel?

    Cost of shipments depend on Destination, Weight and Box Dimensions of Shipment. We provide you the most affordable prices for your shipments, discounts are available for large and/or regular shipments. See Our Tarrif >>

  • How long does it take to deliver to...?

    (by FedEx up to 68kg)

    1. USA - Next Day by 10.30am to key business centres and 2 - 3 days to outer regions
    2. Canada - Next Day by 10.30am to key business centres and 2 - 3 days to outer regions
    3. Europe - Next Day by 12 Noon to key business centres and 2 - 4 days to outer regions
    4 . Latin America - 1 to 2 day to key business centres and 2 - 4 days to outer regions
    5 . Asia , Middle East, India 1 to 2 days to key business centres and 3 - 4 days to outer regions
    6 . Africa Oceana - 2 to 4 days to key business centres and 3 - 4 days to outer regions
  • Do you provide Next Day service?

    Yes, within UK, USA, Canada and some destinations of Europe there's Next Day delivery option available.


  • What is the cut-off time for Friday for same day collection?

    9.00am in outer regions of main depot area and in some inner regions of main depot it is 3.30pm


  • What is the cut-off time for Monday to Friday for same day collection?

    3.30pm

  • Do you do shipments on Saturday, Sunday & Bank Holiday?

    Yes we are open on Saturday, Sunday and Bank Holidays; however, your shipment will be dispatched from our ShipCentre during the working days only (Monday to Friday excl. Bank Holiday)

    We are open 7 days, Monday to Friday 8.00am to 9.00pm
    Saturday 9.00am to 8.00pm, Sunday and Bank Holidays 10.00am to 7.00pm

  • Does FedEx deliver shipments on Saturdays?

    Saturday delivery option is available for selected postcodes in some countries. FedEx does not deliver shipments on Saturdays to all destinations.

  • Does FedEx deliver shipments on Bank Holiday or weekends in the UK?

    FedEx delivers shipment from Monday to Friday excl. Bank Holiday in the UK

  • Does FedEx pickup shipments on Bank Holiday or weekends?

    No, FedEx will only pickup shipments from Monday to Friday excl. Bank Holiday during its operating hours.

    If you require your parcels to be collected on Saturday, Sunday or Bank Holiday, we can arrange collection within London M25 areas. However, your shipment will be dispatched from our ShipCentre during working days.

  • Are you open on Bank Holiday?

    Yes we are open on Bank Holiday too. However, your shipment will be dispatched from our ShipCentre on working days only.

  • What is the cut-off time for Next Day delivery?

    Last shipment (cut-off) time for Next Day delivery before Fedex 2.30pm

  • I have sent a shipment via FedEx, can you help?

    We recommend that you contact FedEx directly as we do not deal with any shipment tracking issues Click Here to track your shipment.

  • How do I Track my FedEx Parcel?

    Please have your FedEx shipment tracking number ready and Click Here >>

  • I have booked a collection from IPcourier.net but why the courier has not collected it yet?
    1. Please note that the courier takes atleast 2 to 4 hours to reach your area of collection.
    2. Shipments can only be collected on the same day if it has been booked before 2.30pm on working days.
    3. Shipments booked after 2.30pm on working days will only be collected on the next working day.
    4. If any of the above do not apply to you, please contact customer services Click Here >>

  • I am expecting a delivery from FedEx, why it has not been delivered yet?

    Please have your FedEx shipment tracking number ready and Click Here >>

  • Contact Customer Service

    We ensure that all the required information is available on our website, however if you believe you could not find the answer for your specific query than please contact customer service Click Here >>

    
Authorised ShipCentre

About Us >>

Large Map and directions

ECONNECTIVE SHIPCENTRE
4 Little Portland Street London W1W 7JB
Large Map & Directions >>

Customer Services: 0207 409 0083


Opening Hours:
Mon - Fri: 8.00am to 10.00pm
Sat & Sun: 10.00am to 8.00pm
Bank Holiday: 10.00am to 8.00pm






We Accept


Econnective ShipCentre and IPcourier.net are the trading names of Econnective UK Ltd.

  
Authorised ShipCentre - 0207 409 0083

Econnective ShipCentre
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